Terms & Conditions

These terms apply to your use of Just Say Yes (the "Service"). The Service is operated by FRAIM ApS, CVR no. 46713893, Denmark ("we", "us"). See our company information for our address and contact details.

You must accept these terms when you create an account.

1. The service

Just Say Yes is a service where you can plan your wedding together.

We inform you about material changes affecting a paid service you have purchased. Your statutory consumer rights continue to apply.

2. Accounts & eligibility

You must be at least 18 years old and able to enter into a binding contract. Your account is personal, and you must not share your login credentials with others. You are responsible for keeping your login credentials secure. If you suspect unauthorised access to your account, you must contact us at hej@fraim.dk.

You may invite others to your wedding workspace and grant them access according to their role. Invitees must use their own accounts. You are responsible for the access you grant them.

3. Acceptable use

You agree not to:

• use the Service unlawfully or to infringe others' rights;
• upload content you do not have the right to share;
• attempt to disrupt the Service or gain unauthorised access to the Service or another wedding workspace;
• reverse-engineer the Service’s software, except where you are entitled to do so under mandatory law;
• resell access to the Service without our consent.

4. Plans & payment

The core planning tools are free with no time limit.

The Wedding Pass is a one-time purchase that gives access to the features described at the time of purchase. Access lasts for as long as your wedding workspace exists. It is not a subscription.

The Wedding Pass covers one wedding and is tied to the wedding workspace in which it is activated. It may be used by the people who have access to that wedding workspace, but must not be shared or reused to plan other weddings.

Optional add-ons, such as storage extensions and Lucia AI, are separate one-time purchases.

Prices are shown before you complete a purchase. Payments are handled by our payment provider, which is described in the Privacy Policy.

As a consumer you have a 14-day right to withdraw from a purchase. See section 5.

5. Your 14-day right to withdraw

If you are a consumer, you have 14 days to withdraw from a purchase, starting on the day the purchase agreement is entered into. You do not have to give a reason for your decision. You must give us clear notice of your withdrawal before the period ends, for example by writing to hej@fraim.dk. You may use the standard withdrawal form in section 6, but this is not required.

If you withdraw, we refund the full amount for the purchase you are withdrawing from, without undue delay and no later than 14 days after receiving your notice. We refund using the same payment method you used for the purchase, without fees.

The Wedding Pass is activated when payment is completed. You can use its features during the withdrawal period without losing your right to withdraw.

6. Notice of withdrawal

Withdraw by email

You can copy the text below, fill in the details and send it to hej@fraim.dk. You can also write your own message, provided it clearly states that you wish to withdraw from the purchase.

To: hej@fraim.dk

Subject: Withdrawal from purchase – Just Say Yes

I wish to exercise my right to withdraw from the following purchase from Just Say Yes:

Product: [Wedding Pass or name of add-on]
Order date: [date]
Order number: [if you have it]
Name: [your full name]
Email associated with the account: [your email address]

Please confirm that you have received my notice of withdrawal.

Standard withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To FRAIM ApS, Vestbanevej 10, 2. tv, 2500 Valby, Denmark, hej@fraim.dk:

I/we hereby give notice that I/we withdraw from my/our contract for the following service:

• Ordered on / received on:
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is notified on paper):
• Date:

7. Your content

You retain the rights you have in content you upload and in your own original contributions to designs you create in the Service. Guests and other rights holders retain their rights. Using the Service does not in itself transfer these rights to FRAIM ApS.

FRAIM ApS and our licensors retain the rights to the Service’s software, templates, graphics and other material we make available. Your permission to use this material is described in section 8. A design may contain both your own contributions and material belonging to others.

You grant us the limited permission necessary to store, process and display your content to provide the Service to you and the people you share it with. This permission does not cover selling your content or using it for advertising.

If you choose to publish a design in the community, separate permission is required for FRAIM ApS and other users to use and adapt the design. Its scope is set out in the sharing terms you must accept when publishing. Your private designs are not published automatically.

You may only add content you have the right to share and grant permissions you are authorised to grant. Limit access appropriately, and do not enter unnecessary sensitive information about others. Let guests provide voluntary dietary and allergy notes through the RSVP form with consent.

These terms do not change FRAIM ApS’s own obligations under data protection law.

8. Intellectual property

You receive a non-exclusive right to use the Service and the material described in section 7 within the features and access you have been granted. Use of the Wedding Pass is subject to the one-wedding restriction in section 4.

You may customise, export, print and share designs for the wedding your wedding workspace relates to, to the extent the relevant features allow. Designs you have lawfully exported may continue to be used for that wedding even if you later close your account.

You must not resell or distribute FRAIM ApS’s or our licensors’ templates, graphics or other material as standalone products without permission. Sharing through the Service’s community is governed by the separate sharing terms described in section 7.

Any special licence terms for third-party material must be disclosed before you use that material. These terms do not limit rights you have under mandatory law.

9. Third-party services

FRAIM ApS uses external providers for services including payments, email, storage and AI, as described in the Privacy Policy.

Using external providers does not change FRAIM ApS’s responsibility to you under these terms or your statutory consumer rights.

10. AI features

Lucia AI is the built-in, optional wedding planner in Just Say Yes. It supports conversations in writing and by voice. When you use Lucia AI, you are communicating with an AI system, not a person. Its responses are generated by AI, and its voice is synthetic audio.

AI may also be used in features for specific tasks, such as Quick add, importing supplier information and help with wording messages. Quick add can also use fixed rules without AI.

AI responses and suggestions may be inaccurate, incomplete or out of date. Lucia AI may also misunderstand your requests. You should therefore check information, suggestions and changes that matter to your wedding planning before acting on them.

The AI features do not replace professional legal, financial or tax advice. You make your own decisions about your wedding planning and the messages you choose to send.

Lucia AI can perform actions in your wedding workspace when you have granted access to the relevant functions. Before Lucia AI sends an email or deletes information, you must confirm the action.

Lucia AI is off by default. Each user chooses whether to activate it and which functions Lucia AI may use. You can change permissions or deactivate Lucia AI in settings. You can also end an ongoing conversation.

How information is processed in Lucia AI and the other AI features is described in the Privacy Policy.

11. Availability and support

We cannot guarantee that the service is always available or operates without errors. If you experience errors or other problems, you can contact us at hej@fraim.dk or through the service’s support function so we can investigate the problem and help you.

These terms do not limit your mandatory rights as a consumer.

12. Termination

You may stop using the service at any time. This does not in itself delete your account or wedding workspace.

We may suspend or terminate your access if you materially breach these terms. As a rule, we will first contact you and give you an opportunity to remedy the breach. In cases of serious misuse, or where necessary to protect the security of the service, we may intervene immediately.

On termination, we handle your personal data as described in the Privacy Policy.

13. Changes to these terms

When we update these terms, we publish the new version with an updated date. Publication does not in itself change agreements already entered into.

For material changes intended to apply to your existing agreement, we notify you individually a reasonable time before the changes take effect. If a change requires your acceptance, we obtain it.

Changes do not limit your mandatory rights as a consumer and cannot retrospectively take away an agreed purchase.

14. Applicable law and courts

These terms are governed by Danish law, and disputes may be brought before the Danish courts. This does not limit your mandatory rights as a consumer, including the right to bring proceedings before other courts where provided for by applicable rules.

15. Contact

Questions about these terms: hej@fraim.dk.